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The Veterinary Receptionist Certificate of Excellence is a comprehensive front desk training program. 

VRCE Recep Client

Benefits for CSRs

  • Better understand your important role in the practice
  • Demonstrate clearly your value to the practice
  • Help you work with your hospital team more cohesively
  • Gain skills to better communicate with clients
    and co-workers

Who is it for?

  • CSRs looking to thrive and improve their career and future
  • Practice Managers looking to enhance their team's performance and capabilities
  • Practice Owners looking to capture more revenue and increase client and patient satisfaction

What is included?

  • 32+ courses, 40+ hours
    of learning
  • Scripts for client interactions
  • Study group and instructor office hours
  • Activities customized to
    your hospital
  • Discussion points and assignments
  • Credentialed instructors provide coaching sessions for the Practice Owner or Practice Manager to ensure your VRCE program is running effectively

Learn more about the VRCE Curriculum

Download the VRCE Program Brochure


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 "It provided me with additional tools to help increase my productivity and effectiveness during my daily interactions with the clients and their pets as well as the medical staff. This program and its courses are effective, informative, empowering, and arm new and experienced CSR’s with the correct tools and habits to be an efficient, effective, and integral part of the veterinary team.” 

- Lipton Lutap, VRCE
Round Lake Beach, IL


"The VRCE program has served as a great foundation for our old and new CSRs alike. It sparks conversation on how we handle each situation and sharpens the kind of skills we desire. The coursework is so intentionally put together. It's not just busy work nor, daunting piles of homework. Our CSRs who were a bit intimidated have really enjoyed it! We are looking forward to where this course takes us!"

- Ashleigh Marshall
Green Acres Pet Center, Twin Falls, ID

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VRCE Certificate
for Client Service Team Members

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