The Veterinary Receptionist Certificate of Excellence (VRCE) is a comprehensive front desk training program. 


Veterinary Receptionist Certificate of Excellence (VRCE)

Learn skills that will:

  • Demonstrate your value to
    the practice
  • Get CSRs new to veterinary medicine up to full
    proficiency faster
  • Help you take your role to the next level

Who is this program for?

  • CSRs looking to thrive and improve their career and future
  • Practice Managers looking to enhance their team's performance and capabilities
  • Practice Owners looking to capture more revenue and increase client and patient satisfaction

What does the program include?

  • 32+ courses, 40+ hours
    of learning
  • Scripts for client interactions
  • Study group and instructor office hours
  • Activities customized to
    your hospital
  • Discussion points and assignments
  • Credentialed instructors provide coaching sessions for the Practice Owner or Practice Manager to ensure your VRCE program is running effectively

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 "It provided me with additional tools to help increase my productivity and effectiveness during my daily interactions with the clients and their pets as well as the medical staff. This program and its courses are effective, informative, empowering, and arm new and experienced CSR’s with the correct tools and habits to be an efficient, effective, and integral part of the veterinary team.” 

- Lipton Lutap, VRCE
Round Lake Beach, Illinois

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Learn more about the VRCE Curriculum

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