“I decided to go through the VRCE training because I felt it was important for me to get the same training and go through the same experience that my CSRs would. It was important for me to understand the kind of training that they would go through to make them better CSRs in our hospital.

VRCE training has expanded the knowledge base of what a typical CSR here would have been trained at to begin with. What VRCE does is breaks down each component of what the CSR is responsible for and what they should be responsible for and how to be able to handle those situations that they normally wouldn’t.

The ability to go in-depth and give my CSRs training to handle these things is what has been a benefit to us all.”

- Jamie Bennett, Hospital Manager
Animal Emergency and Specialty Center

“When you focus on what this program is teaching you it’s showing you how you can provide the best service for your clients. The biggest difference for our hospital is that we don’t ever see healthy patients so for me it was great to have that information, knowledge, and helpful tips on how to talk to these clients. When you take the course it makes you think about the things you can do to go above and beyond. It will increase the satisfaction that your clients and your coworkers get from working with you every day. ”

- Julie Powers, Lead CSR
Oakland Veterinary Referral Services