Created Specifically for CSRs in Specialty & ER Hospitals
The Veterinary Receptionist Certificate of Excellence (VRCE) Specialty & ER is a comprehensive front desk training program.
Benefits for CSRs
- Better understand your important role in driving the client experience
- Demonstrate clearly your value to the practice
- Help you work with your Specialty & ER team more cohesively
- Gain skills to better communicate with referring veterinarians, clients, and co-workers
Who is it for?
- CSRs working in the Specialty & ER environment who have just joined the profession and want to get up to speed quickly
- CSRs who have been on the job for years, and want to improve their skills
- There are no prerequisites for this program other than employment or intended future employment in Specialty & ER
What's included?
- 32 interactive courses
- Checklists, resource documents, and job aides
- Scripts to guide client interactions
- Comprehensive workbook
- Instructors and study group to reinforce learning
- Activities customized to your hospital
- Discussion points and assignments
- Learning podcast library
- Quizzes and videos
- Final exam
Want to learn more about the program?
Complete the form below and get access to the full course curriculum
“When you focus on what this program is teaching you it’s showing you how you can provide the best service for your clients. The biggest difference for our hospital is that we don’t ever see healthy patients so for me it was great to have that information, knowledge, and helpful tips on how to talk to these clients. When you take the course it makes you think about the things you can do to go above and beyond. It will increase the satisfaction that your clients and your coworkers get from working with you every day. ”
- Julie Powers, Lead CSR
Oakland Veterinary Referral Services
Featured on...
The secret weapon of veterinary CSR education with Jill Clark
In this episode of The Vet Blast Podcast, IGNITE Founder and Chief Visionar Officer Jill Clark, DVM shares why education for front desk staff is an overlooked opportunity for veterinary practices.
