The Veterinary Receptionist Certificate of Excellence is
The #1 Veterinary CSR Development Program
Tell me more about the VRCE program
VRCE Benefits for CSRs:
Better understand your important role in the practice
Demonstrate clearly your value
to the practice
Help you work with your
hospital team more cohesively
Gain skills to better
communicate with clients
and co-workers
VRCE Benefits for Managers/Owners:
VRCE is a proven tool that elevates CSR skills.
VRCE graduates show higher competence and confidence in their role
Increased appointment bookings, improved phone skills, and better client experiences.
VRCE includes:
32 interactive courses
Checklists, resource documents, and job aides
Scripts to guide client interactions
Comprehensive workbook
Instructors and study group to reinforce learning
Activities customized to your hospital
Discussion points and assignments
Quizzes and videos
Final exam
Want more information?
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VRCE Graduates & Students
"It provided me with additional tools to help increase my productivity and
effectiveness during my daily interactions with the clients and their pets as
well as the medical staff. This program and its courses are effective,
informative, empowering, and arm new and experienced CSR’s with the
correct tools and habits to be an efficient, effective, and integral part of the
veterinary team.”
- Lipton Lutap, VRCE
Round Lake Beach, Illinois
"I have just completed my first semester of the Ignite Veterinary
Receptionist Certification. It took me about 2 months to complete. I
recommend working on the computer portion and workbook at the same
time. Finish each course before moving onto the next. I worked on it as
much as I could in between appointments. The one thing that helped me
understand and put it all together was meeting with my practice manager
when I was done. We went through and discussed all the assignments.
This course was very helpful and I have been applying what I have learned."
-Lee Ann Noble
Sugar Creek Animal Hospital
IGNITE® partners with veterinary teams to build skills and capabilities that advance animal care. As a purpose-driven, veterinarian-owned company, we innovate and disrupt traditional veterinary learning, delivering the education tools veterinary teams need whenever, wherever, and however they need them.