The Veterinary Receptionist Certificate of Excellence is a comprehensive front desk training program.
Tell me more about the VRCE Specialty & ER program
VRCE Benefits for CSRs:
Better understand your important role in the practice
Demonstrate clearly your value
to the practice
Help you work with your
hospital team more cohesively
Gain skills to better
communicate with clients
and co-workers
VRCE is for:
CSRs looking to thrive and improve their career and future
Practice Managers looking to enhance their team's performance and capabilities
Practice Owners looking to capture more revenue and increase client and patient satisfaction
VRCE includes:
32 interactive courses
Checklists, resource documents, and job aides
Scripts to guide client interactions
Comprehensive workbook
Instructors and study group to reinforce learning
Activities customized to your hospital
Discussion points and assignments
Quizzes and videos
Final exam
Want more information?
Download the VRCE Specialty & ER brochure and a VRCE account representative will reach out to you.
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VRCE Graduates & Students
“I decided to go through the VRCE training because I felt it was important for me to get the same training and go through the same experience that my CSRs would. It was important for me to understand the kind of training that they would go through to make them better CSRs in our hospital.
VRCE training has expanded the knowledge base of what a typical CSR here would have been trained at to begin with. What VRCE does is breaks down each component of what the CSR is responsible for and what they should be responsible for and how to be able to handle those situations that they normally wouldn’t.
The ability to go in-depth and give my CSRs training to handle these things is what has been a benefit to us all.”
- Jamie Bennett, Hospital Manager
Animal Emergency and Specialty Center
“When you focus on what this program is teaching you it’s showing you how you can provide the best service for your clients. The biggest difference for our hospital is that we don’t ever see healthy patients so for me it was great to have that information, knowledge, and helpful tips on how to talk to these clients. When you take the course it makes you think about the things you can do to go above and beyond. It will increase the satisfaction that your clients and your coworkers get from working with you every day. ”
- Julie Powers, Lead CSR
Oakland Veterinary Referral Services
IGNITE® is a purpose driven, veterinarian owned company, devoted to advancing the skills of passionate veterinary practices and their people while improving medical outcomes. IGNITE was created to innovate and disrupt traditional veterinary learning and uniquely deliver veterinary teams the education tools they need, whenever, wherever, and however they need it. IGNITE now serves 10,000+ members and includes membership programs for Practice Owners, Practice Managers, Veterinarians, Technicians and Front Desk staff, globally.