Veterinary Receptionist Certificate of Excellence
The #1 Veterinary CSR Development Program
Tell me more about the VRCE Specialty & ER program
VRCE Benefits for CSRs:
Better understand your important role in the practice
Demonstrate clearly your value
to the practice
Help you work with your
hospital team more cohesively
Gain skills to better
communicate with clients
and co-workers
VRCE Benefits for Managers/Owners:
VRCE is a proven tool that elevates CSR skills.
VRCE graduates show higher competence and confidence in their role.
Increased appointment bookings, improved phone skills, and better client experiences.
VRCE includes:
32 interactive courses
Checklists, resource documents, and job aides
Scripts to guide client interactions
Comprehensive workbook
Instructors and study group to reinforce learning
Activities customized to your hospital
Discussion points and assignments
Quizzes and videos
Final exam
Want more information?
Download the VRCE Specialty & ER brochure and a VRCE account representative will reach out to you.
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VRCE Graduates & Students
“When you focus on what this program is teaching you it’s showing you how you can provide the best service for your clients. The biggest difference for our hospital is that we don’t ever see healthy patients so for me it was great to have that information, knowledge, and helpful tips on how to talk to these clients. When you take the course it makes you think about the things you can do to go above and beyond. It will increase the satisfaction that your clients and your coworkers get from working with you every day. ”
- Julie Powers, Lead CSR
Oakland Veterinary Referral Services
IGNITE® partners with veterinary teams to build skills and capabilities that advance animal care. As a purpose-driven, veterinarian-owned company, we innovate and disrupt traditional veterinary learning, delivering the education tools veterinary teams need whenever, wherever, and however, they need them.