The Veterinary Receptionist Certificate of Excellence (VRCE) is a comprehensive front desk training program. 

Learn skills to deliver flawless client experiences and represent your hospital professionally.

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VRCE Recep Client

Benefits for CSRs

  • Better understand your important role in the practice
  • Demonstrate clearly your value to the practice
  • Help you work with your hospital team more cohesively
  • Gain skills to better communicate with clients and co-workers

Who is it for?

  • CSRs looking to thrive and improve their career and future
  • Practice Managers looking to enhance their team's performance and capabilities
  • Practice Owners looking to capture more revenue and increase client and patient satisfaction

What's included?

  • 32 interactive courses
  • Checklists, resource documents, and job aides
  • Scripts to guide client interactions
  • Comprehensive workbook
  • Instructors and study group to reinforce learning
  • Activities customized to your hospital
  • Discussion points and assignments
  • Learning podcast library
  • Quizzes and videos
  • Proctored final exam


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VRCE Certificate

Bianca Carmona-Morales, VRCE


 "It provided me with additional tools to help increase my productivity and effectiveness during my daily interactions with the clients and their pets as well as the medical staff. This program and its courses are effective, informative, empowering, and arm new and experienced CSR’s with the correct tools and habits to be an efficient, effective, and integral part of the veterinary team.” 

- Lipton Lutap, VRCE
Round Lake Beach, IL


"The VRCE program has served as a great foundation for our old and new CSRs alike. It sparks conversation on how we handle each situation and sharpens the kind of skills we desire. The coursework is so intentionally put together. It's not just busy work nor, daunting piles of homework. Our CSRs who were a bit intimidated have really enjoyed it! We are looking forward to where this course takes us!"

- Ashleigh Marshall
Green Acres Pet Center, Twin Falls, ID

Featured on...


The secret weapon of veterinary CSR education with Jill Clark

In this episode of The Vet Blast Podcast, IGNITE Founder and Chief Visionary Officer
Jill Clark, DVM shares why education for front desk staff is an overlooked opportunity
for veterinary practices.

Listen to the Podcast
VRCE Pin - CMYK v2
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